BLACKS LOCKSMITH

Privacy Policy — Online Store

Last Updated: February 2026

1. Introduction

This Privacy Policy describes how Blacks Locksmith ('we', 'us', or 'our') collects, uses, and discloses your personal information when you visit or make a purchase from our online store at shop.blackslocksmith.com.au (the 'Site').

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By using the Site, you agree to the collection and use of information as described in this policy.

This policy applies to our online store only. Our trade and service account customers are covered under a separate Terms and Conditions of Trade document.

 

2. Contact Us

If you have questions about this policy, wish to access your information, or wish to make a complaint, please contact us:

 

Blacks Mobile Locksmith

3/80 City Road, Beenleigh QLD 4207, Australia

Email: Info@blackslocksmith.com.au

Website: shop.blackslocksmith.com.au

 

3. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

 

3.1 Device Information

Purpose: To load the Site accurately and perform analytics to optimise our Site.

Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.

Disclosed to: Our platform processor, Shopify.

Information collected: Web browser version, IP address, time zone, cookie data, pages and products viewed, search terms, and Site interaction data.

 

3.2 Order Information

Purpose: To provide products and services, process payment, arrange shipping, send order confirmations, screen for fraud, and where applicable provide relevant offers.

Source: Collected directly from you.

Disclosed to: Our platform processor Shopify, and shipping carriers where required to fulfil your order.

Information collected: Name, billing address, shipping address, payment information (including credit card details, Google Pay, Apple Pay), email address, and phone number.

 

3.3 Customer Support Information

Purpose: To provide customer support and resolve enquiries.

Source: Collected directly from you when you contact us.

Information collected: Name, email, and details of your enquiry.

 

4. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request deletion.

 

5. How We Use Your Information

We use your personal information to provide our services to you, which includes:

•       Offering products for sale and processing your orders

•       Processing payments securely

•       Arranging shipping and fulfilment

•       Sending order confirmations, invoices, and shipping updates

•       Screening orders for potential risk or fraud

•       Providing customer support

•       Keeping you up to date on new products, services, and offers where you have consented

•       Improving our website and customer experience

•       Complying with our legal obligations under Australian law

 

We do not sell your personal information to third parties.

 

6. Sharing Your Information

We share your personal information with trusted service providers only where necessary to operate our business and fulfil your orders.

 

6.1 Shopify

We use Shopify to power our online store. Shopify acts as a data processor on our behalf and handles our store infrastructure, order management, and payment processing. You can read more about how Shopify uses your personal information at shopify.com/legal/privacy.

 

6.2 Payment Processors

Payment transactions are handled securely by PCI-DSS compliant providers such as Shopify Payments, PayPal, or other supported gateways. We do not store your full card details.

 

6.3 Shipping Carriers

Where your order requires physical delivery, we share your name and delivery address with our nominated shipping carrier solely to fulfil your order.

 

6.4 Legal Requirements

We may disclose your personal information to comply with applicable laws and regulations, or to respond to a subpoena, search warrant, or other lawful request for information.

 

7. Behavioural Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

 

We use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your personal information at google.com/intl/en/policies/privacy.

You can opt out of Google Analytics at: tools.google.com/dlpage/gaoptout.

 

We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. You can opt out of targeted advertising directly through the following links:

Facebook: facebook.com/settings/?tab=ads

Google: google.com/settings/ads/anonymous

Bing: advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

You can also opt out of some advertising services via the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

For more information about how targeted advertising works, visit the Network Advertising Initiative at networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

8. Cookies

A cookie is a small file downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the Site to remember your actions and preferences (such as your cart and region selection).

You can control and manage cookies through your browser settings, usually found in 'Tools' or 'Preferences'. Please note that removing or blocking cookies may affect your experience and some parts of the Site may not function correctly.

For more information on managing cookies visit: www.allaboutcookies.org.

 

8.1 Cookies Necessary for Store Functioning

 

Name	Function	Duration
_ab	Used in connection with access to admin.	2 years
_secure_session_id	Used in connection with navigation through a storefront.	24 hours
_shopify_country	Used in connection with checkout.	Session
_shopify_m	Used for managing customer privacy settings.	1 year
_shopify_tm	Used for managing customer privacy settings.	30 minutes
_shopify_tw	Used for managing customer privacy settings.	2 weeks
_storefront_u	Used to facilitate updating customer account information.	1 minute
_tracking_consent	Tracking preferences.	1 year
c	Used in connection with checkout.	1 year
cart	Used in connection with shopping cart.	2 weeks
cart_currency	Used in connection with shopping cart.	2 weeks
cart_sig	Used in connection with checkout.	2 weeks
cart_ts	Used in connection with checkout.	2 weeks
cart_ver	Used in connection with shopping cart.	2 weeks
checkout	Used in connection with checkout.	4 weeks
checkout_token	Used in connection with checkout.	1 year
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30 minutes
hide_shopify_pay_for_checkout	Used in connection with checkout.	Session
keep_alive	Used in connection with buyer localisation.	2 weeks
master_device_id	Used in connection with merchant login.	2 years
previous_step	Used in connection with checkout.	1 year
remember_me	Used in connection with checkout.	1 year
secure_customer_sig	Used in connection with customer login.	20 years
shopify_pay	Used in connection with checkout.	1 year
shopify_pay_redirect	Used in connection with checkout.	30 min / 3 weeks / 1 year
storefront_digest	Used in connection with customer login.	2 years
tracked_start_checkout	Used in connection with checkout.	1 year
checkout_one_experiment	Used in connection with checkout.	Session

 

8.2 Reporting and Analytics Cookies

 

Name	Function	Duration
_landing_page	Track landing pages.	2 weeks
_orig_referrer	Track landing pages.	2 weeks
_s	Shopify analytics.	30 minutes
_shopify_d	Shopify analytics.	Session
_shopify_s	Shopify analytics.	30 minutes
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30 minutes
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30 minutes
_shopify_y	Shopify analytics.	1 year
_y	Shopify analytics.	1 year
_shopify_evids	Shopify analytics.	Session
_shopify_ga	Shopify and Google Analytics.	Session

 

9. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to 'Do Not Track' signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

10. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records are generally retained for a minimum of 7 years in accordance with Australian tax and business record-keeping obligations.

Most cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. Session cookies expire when you close your browser.

 

11. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

•       Request access to the personal information we hold about you

•       Request correction of any inaccurate or incomplete information

•       Request deletion of your personal information, subject to our legal obligations

•       Opt out of marketing communications at any time

 

To exercise any of these rights, please contact us using the details in Section 2.

 

12. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our Site uses SSL encryption (HTTPS) and payment processing is handled by PCI-DSS compliant providers.

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. The current version will always be available on our website. We encourage you to review this policy periodically.

 

14. Complaints

If you have a privacy concern or complaint, please contact us in the first instance using the details in Section 2. We will respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au/privacy/privacy-complaints

Phone: 1300 363 992